Privacy Policy
Last updated 2026
1. Who we are
Velora is an adults-only (18+) dating, social discovery and wellness-services platform. This policy explains what personal data we collect, why we collect it, and the control you have over it.
2. Data we collect
- Account data: email address, and phone number where you verify it.
- Profile data: display name, date of birth, gender, preferences, bio, interests, languages, location and photos.
- Activity data: swipes, matches, messages, bookings, reviews and notifications.
- Verification data: selfie and government ID for service providers, plus automated photo-quality signals.
- Technical data: device/browser user agent, approximate location if you allow it, and security/rate-limit logs.
3. How we use it
To create and secure your account, show you relevant people and services, deliver messages and notifications, verify age and identity, prevent fraud and abuse, process payments, and comply with legal obligations.
4. Automated processing
We use AI to screen uploaded photos (face presence, quality, prohibited content) and to detect abusive or spam messages. Flagged content may be reviewed by a human moderator. You can appeal any moderation decision.
5. Sharing
We do not sell your personal data. We share only with the infrastructure providers required to run Velora (hosting, database and storage, AI moderation, payment processing) and with authorities where legally required.
6. Storage and security
Data is stored in a managed Postgres database with row-level security so users can only read their own data and the limited public fields of others. Photos are held in a private bucket and served through short-lived signed URLs. All traffic is encrypted in transit.
7. Retention
We keep your data while your account is active. Moderation and payment records may be retained longer where required for safety, fraud prevention or accounting.
8. Your rights
You can access and correct your profile at any time, export a full copy of your data, and permanently delete your account from Profile → Account & data. Deletion is immediate and irreversible.
9. Cookies and local storage
Velora uses local storage only to keep you signed in and to remember interface preferences. We do not use third-party advertising or tracking cookies.
10. Children
Velora is strictly for adults aged 18 and over. Accounts found to belong to minors are removed immediately.
11. Contact
For any privacy request, contact us through the in-app support option or reply to any Velora email.